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Frequently Asked Bouncy Castle Hire Questions

1. How do I book?
You can book on line, speak to an operator on the telephone, or you can email us at: kblsales@btconnect.com. We run an out of hours answer phone service and will always return any messages left.

2. How much does it cost?
All prices are listed. We offer discounts for charity and fund raising events, providing collection time is before 5pm. We can also offer discounts for more than three items booked at the same event., and for bookings made Monday - Thursday. See offers pages or ask for details.

3. Is there a mimium order charge?
Due to the excessive fuel charges we have had to impose a minimum order charge of £75.00 Weekdays and £100 Sat/Sun/Bank Hols.

4. How much notice do I need to give you for a booking?
You can book as far ahead as you wish. Bookings get very busy especially between May and September, so please book as early as possible to avoid disappointment. If you require a unit at short notice, it is not advisable to book on line, as your booking may not get processed in time for your event.

5. When are your bouncy castles available?
Our various units are available 7 days a week all year round, including Bank Holidays, though we do not deliver on Christmas Day or Boxing Day. Bank holidays are charged at weekend rates.

6. What does the price include?
Our booking price includes, the item(s) requested, electric blower and 25m cable. Items will be completely set up, secured, and later dismantled and collected at the agreed time. All units are also supplied with sand bags and mats in the event of the unit needing to either be in a hall or on an outside hard standing area. You must let us know that this is required prior to the event. Slides and obstacle courses are also provided with safety crash mat. The price also includes local delivery, (see free delivery areas). For delivery outside local areas, a delivery charge will be agreed prior to delivery.

7. How long do I get the equipment for?
The hire period is usually approx. 6 hours. Day bookings are delivered and collected same day. We can also work to times if specifically required, such as for hall bookings. If you wish to keep the unit overnight, you must let us know as soon as possible. There is an additional charge for overnight use. You can also have the unit delivered the night before your event, again there is a small supplement for this service.

8. Do you hire overnight only?
Yes, overnight hire is very popular, so if your party is for the evening, we can arrange to deliver the required unit by 6.30pm and we will then collect the following morning from 8.30am onwards. You must ensure that the unit is protected from theft or vandalism if you are leaving unattended at any time. This service is not available to book on line.

9. Do I have to pay a deposit?
Yes, a booking deposit of 20% is required on all bookings to guarantee the unit you require. We will confirm all details to you in writing before we ask for any money. All deposits are non-refundable.

10. When do I need to pay the balance?
Any balance outstanding must be paid before the event commences. If paying in cash, you may pay on the day. If you wish to pay by cheque, you can do so, but we must have payment 7 days before the event. Under no circumstances can we accept cheque payment on the day. For your convenience we also take most major credit cards.

11. What if I need to cancel?
You can cancel at anytime, but you will lose your booking deposit.

12. What if it rains?
Most of our units are supplied with shower covers. If the unit you have booked does not have a cover , a slide for example, we are happy to change over to a more weather suited unit. We cannot be held responsible for the cancellation of any event due to adverse weather conditions. If you decide to cancel prior to the event you will lose your deposit amount. Once you have taken the goods and paid for them refunds will not be made. Please be aware that shower covers will only hold off light rain.

13. Do we have to remove shoes to use the inflatable units?
Yes, shoes must be removed. You must also make sure sharp objects such as combs and glasses are also not permitted on to the units.

14. How long does it take to set up an inflatable unit?
Set up times vary depending upon the items you have booked. Make sure when you book you let us know what time your event starts, we will then ensure it is completely ready for use in plenty of time.

15. How much space is needed?
We need a 3ft wide clear access to deliver most castles. You will need to allow a minimum of 3 feet at the front and rear of the castle and 2 feet either side this is to allow access for the blower at the rear and movement of the castle when in use. Please make sure all, garden items such as swings, slides, garden toys, patio furniture, rubbish etc. are removed from the area where the castle is to be sited in advance of our arrival.

16. Is there anything I need to provide on the day?
You will need to provide access to a 240 volts mains power supply. If you have no access to electricity you will need to book a petrol generated blower. This must be booked prior to the event. You will also need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement. Please note that hire can only be agreed with persons over the age of 18. You will also need to provide any balance of payment.

17. Do you tell us how to use to unit?
We provide detailed safety instructions before leaving the site. We also supply you with a hard copy of guidelines for use. We can be contacted at any point during your event, if you are unsure of any aspect of the hire.

18. Is there an age limit for children using the castle?
All of our castles are listed with suitable age recommendations. You should not exceed the recommended suggestions. We offer a full range of castles suited for all ages up to adults. Adults are not permitted to use any unit that is not listed as being suited for adult use.

19. Can you set up on hard surfaces?
A grassed area is always preferred. However, in certain circumstances we can set up on hard surfaces. It depends on the type of item you are hiring. Please check prior to booking.

Note Items such as large slides cannot be set up on hard surfaces. If unsure please ask for advice.

20. Can the unit still be used if I have no access to electricity?

Units can be generated by petrol blowers. These must be booked in advance as they are not carried as standard. An additional charge will be levied. The hirer will be responsible for refilling petrol tanks when required. Petrol will not be included. in the price quoted.

21.Will I get the exact unit shown in the photo?.

As far as possible the unit in the photos will be delivered. We do however have more than one of each type and so in some cases units will vary slightly to those shown.

22.Can you provide staff?

We can supply an on-site enginer to oversee your event or individual staff to man units for you. Ask for details and prices.

‚Äč23. Are there any special do’s and don’ts?

Don't

Don’t Allow the use of silly string, or face paints. Both these products stain the material and may result in a cleaning charge being levied.

Don’t Mix age ranges or allow pets to get on to the units.

Don’t Allow any one to climb up on the walls or misuse the unit.

Don’t Allow any one to eat, drink or smoke on or near the unit.

Do's

Do read our terms and conditions of hire thoroughly.

Do Always make sure a responsible adult remains in attendance whenever the unit is in use.

Do have all items ready for collection at the end of the hire period.

Do Take lots of photos..

Do Enjoy the day!!